Massive 2 floor showroom
Low prices all year round!

01237 421900

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Delivery Information



We deliver throughout North Devon, North East Cornwall and West Somerset as detailed in the map above.  Orders from elsewhere in Cornwall will always be considered on a POA basis. 


Delivery Questions Answered

Q. How much does the delivery cost?

Everyone would love free delivery, but we do need to charge sometimes!  Free delivery is available but there are the inevitable terms and conditions.  Full details of our delivery options and charges are discussed at the time of order but are shown on this page under FAQ "Do you deliver to my room of choice...".   You will always be made aware of any delivery charges at time of order.  


Q.  Who will be delivering my order?

Your order will be delivered by our two-man delivery team using our own transport.  


Q.  How do you keep me informed about my delivery date and time?

In the majority of cases, we know our lead times well so are able to arrange a mutually convenient date and time when you place your order, giving you the confidence that you know when it is coming.  Your order confirmation will contain the date. 

One week before delivery date, we will contact you to confirm that date is still convenient for you. 

On the day before delivery, we will call you to provide you with a 2 hour time slot within which we expect to arrive at your home.  For Monday deliveries or days immediately following a bank holiday, we most likely will contact you earlier than the day before, for instance on the preceding Friday. 

On the day of delivery, our delivery team will call you only if unforeseen circumstances mean they might be earlier or later than the intended time slot.

 

Q.  What size vehicles do you use for deliveries?

We use Luton style vans, similar to small removal vans.  If vehicle access to your delivery address may prove problematic please let us know before the scheduled delivery date.

 

Q.  Do you deliver to the room of my choice and assemble for me?

Our delivery service offers our customers a choice with charges varying between FREE and £40.  Delivery address, ordered items and order value all influence the charge for the service levels which we show below.

PLATINUM £40, but free if order exceeds £1500

    We will deliver your order to your room of choice, fully assemble every item that requires it and remove all packaging for recycling.

GOLD £30, but free if order exceeds £1000

    We will deliver your order to your room of choice and fully assemble every item that requires assembly.

SILVER £20, but free if order exceeds £500

    We will deliver your order to your room of choice.  Unpacking and assembly to be completed by the customer.

BRONZE £0

    Free delivery to door.  Only available to addresses in Bideford, Abbotsham, Northam, Westward Ho! and Appledore and not applicable to discounted seconds and clearance lines.


Our delivery service obligations are split into two parts. We will always strive to deliver your order to the inside of your property.  For Platinum, Gold and Silver options, once inside, as a courtesy service to you we always aim to deliver to your preferred room of choice, providing to do so does not put our delivery team at risk of personal injury or does not risk damage to your property or indeed, the goods.  Further details are available in our Terms & Conditions.   

 

Q.  When will all my items arrive?

We endeavour to deliver your items within the dispatched time stated alongside the individual product. In the case where your order contains multiple items, we will endeavour to deliver your items to the longest lead-time quoted.

 

Q. Will all my items be delivered all together?

In most cases, we won’t deliver an order until it is complete. If there is a stock issue with an item you have ordered we will inform you as soon as possible and offer you the option to cancel your order or re-select a different product. In the instance of a cancellation, a full refund will be issued.


Q. How far do you deliver?

We only deliver to the postcode regions shown on the map above plus some areas of Cornwall.

Beyond these regions we recommend ordering our products through one of our nationwide stockists.   Please contact our factory office on 01237 471872 for details of your nearest independent Devonshire Living stockist.